Troubleshooting CAPTCHA errors on StreetEasy

If you're having trouble using the StreetEasy website because you're repeatedly asked to press and hold to prove you are not a robot, or the CAPTCHA returns an error message, this article can help. CAPTCHA is used to protect the site from automated traffic and keep StreetEasy secure for all users.

Issue description

A CAPTCHA is a security check that helps confirm a visitor is a real person and not an automated bot. StreetEasy uses CAPTCHA to help prevent abuse, reduce spam, and protect site performance. If the CAPTCHA keeps appearing or shows an error, something on your device, browser, or network may be interfering with it.

Basic troubleshooting steps

Try the steps below to resolve the issue:

• Disable any VPN or proxy service you are using
• Disable ad blockers, privacy extensions, or other browser extensions that may interfere with CAPTCHA loading
• Clear your browser's cache and cookies, then restart your browser and try again
• Try opening StreetEasy in a private or incognito window
• If possible, try a different browser or device

Corporate office environment

If you are seeing CAPTCHA in a corporate office environment, the issue may be related to shared network traffic. CAPTCHA can be triggered by high traffic from a shared office network. In some cases, if one person in the office is using automated tools to pull data from the site, it can cause the CAPTCHA to appear for the entire office.

What to send to support if the issue continues

If you still can't complete the CAPTCHA after trying the steps above, contact StreetEasy Support (support@streeteasy.com) and include the following details so we can investigate further:

• Your IP address
• The link where the CAPTCHA was served
• The date and time the issue occurred
• The device and browser you were using
• A screenshot of the Reference ID shown at the bottom of the CAPTCHA page

If you are contacting us from a corporate office environment, please CC your IT department and also provide:

• Company name
• Office location
• Number of agents in the office

Summary

CAPTCHA helps StreetEasy keep the website secure and available for real users. If you see repeated CAPTCHA prompts or an error message, disable VPNs and ad blockers, clear your cache and cookies, and try again. If the problem continues, send the details listed above to Support so we can help resolve it.

Next steps

If you need further help, contact StreetEasy Support and include as much detail as possible about what you were doing when the CAPTCHA error appeared.