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Everything you need to know about how we charge, invoice and collect for rental listings on StreetEasy

All rental listings advertised on StreetEasy are currently charged $4.50 per day, or part thereof.  From January 1, 2020, this will increase to $6.00 per day, or part thereof.

As such, we want to ensure you understand when you will get charged and how to get in touch with us if you have questions.

Who is billed?

To be published on StreetEasy, every rental listing must have an assigned Billing Agent.  This is the Agent that will be charged for the listing being advertised. A Billing Agent must be:

  • Opted into the NYC Rental Network and have a valid credit card on file
  • Have an account in good standing i.e. not delinquent 

 

How is the Billing Agent selected?

This is selected when the listing is created through Agent Tools.  If you are creating the listing in your account, you will automatically be selected as the Billing Agent.  If someone from your Listing Department creates listings, they will select the Billing Agent when they create the listing.  If you need to change a Billing Agent, anyone from your brokerage with a StreetEasy Agent Tools Manager account can assist. If you are not sure who to contact, reach out to support@streeteasy.com or live chat with us from your account for a real-time response!

PLEASE NOTE:  If there are multiple agents on a rental listing and the Billing Agent’s account falls into delinquency, the next eligible agent on the listing will automatically become the assigned Billing Agent.  

When do we bill?

Rental listings are billed on a monthly basis and retroactively for all rental listings that have been advertised in the prior month i.e. you would be billed on December 1st for all rental listings advertised in November.

You can access the invoice in your StreetEasy account but we do not send these out on a monthly basis.  We automatically bill the credit card on file on the 1st of each month.

What happens if the charges are declined by my credit card company?

We will try and charge the card on file 3 times - on the 1st, 7th and 15th of the month.  If the final attempt on the 15th is not successful then your account will be suspended. This means that all rental listings will be removed from StreetEasy and you will not be able to edit or add sales listings.  If there are other agents associated with your rental listings that are eligible to be Billing Agents, one will automatically be assigned as the new Billing Agent. Your account will remain suspended until you enter a card to satisfy the unpaid balance.

How can you keep track of your pending charges and past invoices?

You can see all pending charges and past invoices in your StreetEasy account.  Select ‘Account’ and then ‘Billing Account’. In your Billing Account you can access the following information:

  • Payment method you have on file 
  • Pending charges for rental listings 
  • Exclusive Rental Invoices:  these are past invoices for rental listings and can be viewed and printed 
  • Billing Transactions:  other charges for products purchased e.g. Featured Listings 

It is important to review this section on a regular basis so you can contact us with questions in a timely manner.  Reach out to billing@streeteasy.com if you have questions.

Still have questions about billing for rental listings?

You can live chat with us from your StreetEasy account, or email us at billing@streeteasy.com.