Everything you need to know about how we charge, invoice, and collect for rental listings on StreetEasy

All rental listings advertised on StreetEasy require a Rental Boost ad plan, which offer flexible per-day rates.

As such, it's important to understand when you will be charged and how to get in touch with us if you have questions.

Who is billed for rental listings?
To be published on StreetEasy, every rental listing must have an assigned Billing Agent. This is the agent who will be charged for the listing being advertised. A Billing Agent must:

• Have a valid credit card on file
• Have an account in good standing, i.e. not delinquent and in conformity with our policies

How is the Billing Agent selected?
The Billing Agent is selected when the listing is created through Agent Tools. If you are creating the listing in your account, you will automatically be selected as the Billing Agent. If someone from your Listing Department creates listings, they will select the Billing Agent when they create the listing. If you need to change a Billing Agent, anyone from your brokerage with a StreetEasy Agent Tools Manager account can assist. If you are not sure who to contact, reach out to support@streeteasy.com or live chat with us from your account for a real-time response.

After a listing publishes, if a team member who did not create and publish the listing changes the listing's ad plan, they will become the Billing Agent and assume billing responsibilties.

PLEASE NOTE: If there are multiple agents on a rental listing and the Billing Agent’s account falls into delinquency, the next eligible agent on the listing will automatically become the new Billing Agent and assume billing responsibilities.

When does billing occur?
Rental listings are billed on a monthly basis and retroactively for all rental listings that have been advertised in the prior month, i.e. you would be billed on December 1st for all rental listings advertised in November.

You can access the invoice in your StreetEasy account, but we do not send invoices out on a monthly basis. We automatically bill the credit card on file on the 1st of each month.

What happens if the card on file is declined?
We will attempt to charge the card on file three times: on the 1st, 7th, and 15th of the month. If the final attempt on the 15th is not successful, your account will be suspended. This means all rental listings will be removed from StreetEasy and you will not be able to edit or add listings. If there are other agents associated with your rental listings that are eligible to be Billing Agents, one will automatically be assigned as the new Billing Agent. Your account will remain suspended until you enter a card to satisfy the unpaid balance.

How can I keep track of my pending charges and past invoices?
You can see all pending charges and past invoices in your StreetEasy account. Go to ‘Account’ > ‘Billing Account’, where you can access the following information:

• Payment method on file
• Pending charges for rental listings
• Exclusive Rental Invoices: Past invoices for rental listings that can be viewed and printed
• Billing Transactions: Other charges for ad products purchased, e.g. Featured Listings

Please review your Billing Account on a regular basis so you can contact us with questions in a timely manner. Reach out to billing@streeteasy.com if you have questions.

Still have questions about billing for rental listings? Live chat with us from your StreetEasy account, or email us at billing@streeteasy.com.