Live chat: Monday to Friday, 10 AM – 4 PM ET

Live chat is available to real estate professionals signed in to a StreetEasy agent account. Click the chat icon on any Agent Tools page, including My Listings, during those hours.

Outside those hours

Submit a support ticket from the chat window, or email support@streeteasy.com. We reply within two business days.

There is no customer support phone number

Support is handled by chat, email and the request form. The phone number on a listing is for renters and buyers to reach you, not for reaching us.

Who to email about what

Topic	Address
General support, account questions	support@streeteasy.com
Billing, invoices, charges, refunds	billing@streeteasy.com
Adding or removing agents, brokerage setup	partner_onboarding@streeteasy.com
Listing removal, photo removal, safety concerns	dit@streeteasy.com
Listing verification queries	verification@streeteasy.com